Customer Representatives/ Graduate Trainee

Customer Representatives/ Graduate Trainee

Ref no ;- CRM/2014/EG/007
Customer Relations Manager
Emerald Global Nigeria Ltd Lagos.

Industry ;- FMCG
Specialization ;- Customer Service
Minimum Qualification ;- HND
Required Experience ;- 1 - 2 years

Job Description:

* Provide CRM support to clients
* Maintain call logs for all requests/complaints/observations
* Prepare daily reports of complaints received, complaints resolved and pending complaints as
per the decided
* Have good communication skills, be presentable
* Be familiar with CRM functionality
* Have at least one year experience in CRM

Requirements:
Ø Ability to coordinate the day-to-day running of the entire branch.
Ø Plan and execute CR campaigns aimed at winning potential customers, while maintaining old ones.
Ø Design strategies for creating new markets for the company’s products and services.
Ø Aggressively expand the company’s market by employing and pursuing those new strategies.
Ø Ability to work long hours and with little or no supervision.
Ø Ability to interface with customers cheerfully, resolving every issue presented.
Ø Must be computer literate.

Method of Application
Applicant should forward their resume/ cover letter to email specifying the position applying for >> [email protected]

Excellence is the gradual result of always striving to do better.

people are like rubber bands, they must be stretched to be effective.

Great mind have purposes; Others have wishes

people stop growing when the price gets too high

Growth comes from daily discipline .

Accept your personal worth .

Give as much as you can.

Conduct yourself like the person you want to become.

compare your values to your practices daily

progress always involves risks

organization determines the potential of a company

organization determines the potential of a company

Never let go of your dream until you're ready to weak up and make it happen.

excellence is the gradual result of always striving to do better

there are a lot of ways to become a failure,but never taking a chance is the most successful.

Personnel determine the success of a company

success isn't accumulating possession,wealth, or power.

take responsibility for your attitude

Do what's is right even when you don't feel like it

place high value on people

thinking:practice and develop good thinking daily.

COMMITMENT; make and keep proper commitments daily.

leadership development is a life time journey

it's more wonderful when the leader believes in the people