Customer relation officer!!

JOB TITLE: CUSTOMER RELATIONSHIP OFFICER,
JOB ID: 28761
JOB FUNCTION: Consumer Consulting
LOCATION: Mainland
FULL/PART TIME: Full-Time

JOB DESCRIPTION
ENTER JOB DESCRIPTION: Customer Relationship Officer

KEY ROLES & RESPONSIBILITIES
Enter roles and responsibilities
To assist the Branch in:
• Developing and executing marketing/sales programs and activities to achieve unit sales targets.
• Providing personal financial planning services to customers as well as handle customer enquiries and complaints.
• Reviewing credit applications for personal loans.
• Submission of weekly and monthly sales figures and projections. Other report, weekly Activity reports.
Cross-selling of products and referring business opportunities to other units

KEY RESPONSIBILITIES
MEETING SALES TARGETS
• Ensuring that the unit meets its monthly/yearly given sales targets.
• Executing regular sales activities to generate business for the unit.
• Specifically targeting High Valueprofitable clients with a view to growing the current account deposit base.

CUSTOMER SERVICES
• Providing personal financial planning services to customers.
• dealing with customer enquiries and complaints.
• ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries. m .ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner

CREDIT CONTROLS
• Recommendation of credit approvals for loan applications.

PROJECTION OF A POSITIVE IMAGE
• Ensuring that premises and the Priority/Excel Lounge are maintained to a high standard.

MARKETING/SALES ACTIVITIES
• Selling wealth offerings for individuals to increase value center’s liabilities base.
• Executing below the line selling activities to increase value center business.
• Building relationships with customers to extend more banking facilities.

PROCESSING AND REVIEW OF LOANS
• ensuring that credit policy is complied with
• reviewing loan applications for credit approval

SUBMISSION OF SALES FIGURES AND PROJECTIONS
• ensuring that proper sales figures are being submitted
• Submission of sales activities that are being conducted

CUSTOMER SERVICE
• assisting customers with their personal financial needs
• attending to customers enquiries and complaints

KYC / MONEY LAUNDERING
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

QUALIFICATIONS & SKILLS
Enter qualifications and skills
University Degree (minimum of 2.2)

To Apply, send the JOB ID and your PHONE NO to this Number{08063670466}