Customer care Rep Job in Lagos

JOB TITLE: Customer Care Representatives, Lagos, Nigeria.
DEPARTMENT: Administrative
REPORTING TO: Team Sales Lead, Nigeria
LOCATION: Lagos, Nigeria
Duties & Responsibilities of a Customer Service Representative
A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.

1. Handling Problems

Customer inquiries often involve some form of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies. Sometimes, the representatives may attempt to solve the problems or at least propose some solutions. Some representatives may also be authorized to send customers their replacement products or reverse erroneous fees. Others may function like gatekeepers, getting information on the problem and passing it along to someone else to solve. Customer service representatives must make sure first that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied when he hangs up the phone.
vAssisting in Sales

Selling the company’s products and services may be part of a customer service representatives job, even though he may not be part of the sales division. Some representatives may provide product or service information to assist customers in making a decision about a product to buy. Customer service representatives may also help generate sales leads. For instance, after addressing a customer’s inquiry, the representative may attempt to sell them some new products upgrades. For instance, he may suggest upgrading your cable service.
vClerical Tasks

The job of a customer service representative may also involve clerical responsibilities. Such duties may involve answering telephone calls and making the appropriate transfers. For example, when a customer makes an inquiry about Internet broadband, the representative can transfer the call to a technical service representative. Other duties include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
POSITION PURPOSE

• To proactively engage and partner with SSA West Africa business in the delivery of shared business objectives.
• Assist with the implementations of strategic human resources plans throughout the region in alignment with the RESPONSE & SAFETY industry, HR best practice and legislative requirements and consistent with the established objectives and policies as directed by the overall strategy agreed by the Senior Management
• Support Managers and team members in the resolution of various employee relations issues and provide a comprehensive Human Resources service

MINIMUM REQUIREMENT

• Applicant must have sound track knowledge with minimum of ordinary national diploma in a reputable institution, any other certificate is an added advantage.
• Relevant customer care generalist experience and proven track record (added advantage)

COMPETENCIES

1. Excellent Interpersonal and persuasive skills
2. Strong presentation skills
3. Strong advisory skills
4. Team player.
5. Sound Business knowledge of any industry
6. Proven competency in Microsoft Word, Excel and PowerPoint

TO APPLY

Call the following Phone Number between 8am And 6pm daily on how to apply / Phone call interview – 0 8 1 1 5 3 1 8 3 8 3
Or
Forward ur CV/Resume to: Dream247job @ yahoo . com
Note: Please ensure that you reside in Lagos and its environment, candidate outside lagos will not be consider.


APPLICATION CLOSES:
30th July, 2016






In-charge
Bright Alade