The Customer Care Assistant Job

The Customer Care Assistant greets/acknowledges all guests entering and leaving the Medical Center, ascertains individual guest needs and responds immediately/appropriately. Arranges for or provides direction/way-finding information, arranges for or provides escort/transport to appropriate locations in the facility. Ensures guest safety and satisfaction.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

*Commits to the mission, vision, beliefs and consistently demonstrates our core values.

*Appropriately greets/acknowledges all guests entering and leaving the Medical Center.

*Assesses the guest’s need(s) and directs them to the volunteer information desk receptionist and/or arranges escort/transport with volunteer escort.

*Assumes lead role in resolving crisis situations; initiates incident report process; performs service recovery as needed.

*Assumes lead role in finding solutions/answers for complex questions or guest concerns.

*Coordinates escort/transport needs received from Medical Center areas and physician offices via Vocera communication system.

*Operates wheelchairs to ensure the safety of the rider at all times.

*Follows emergency procedures as appropriate.

QUALIFICATIONS:

High School diploma or equivalency required. Minimum of one (1) year experience in customer service or medical environment requiring frequent public contact.

HOW TO APPLY
Simply send C.V to: [email protected]