Customer care assistant

This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the customer care unit needed a passionate and focus Nigerian to occupy the position in the company,,,,,
Below are responsibilities.......
RESPONSIBILITIES

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Maintain customer databases.
• Manage administration.
• Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
• Handling and resolves complaints.
• Escalate inquiries.
• Creating reports of the company activities.
• Attending to customers’ inquiries and complaints.
• Distribution of policy statements of account to policyholders
• Updating customers’ information on the system.
• Reconciliation of policy accounts.
• Issuance of tax rebate certificates on demand.
• Providing letters on request to customers about inquiries on their policies.
• Keeping a daily log of customer activities
• Periodic preparation and submission of reports on activities to Group Head Customer Services Group
• Providing information to prospective clients about various products.
• Key Performance Indicators:
• Improved Retail Business Income
  Increase in Number of Policies per customer

STRENGTH OF CUSTOMER CARE OFFICER
*Customer Relationship Management and Excellent office administration skills.
* Excellent interpersonal and communication skills.
* Expert knowledge of regulations such as data protection, strong organizational
skills and attention to detail.
* Excellent written communication and documentation skills with strong analytical and
problem-solving skills.
*Highly thoughtful and enterprising, innovative, and ability to work under pressure.
* Computer skills that include sound knowledge of Microsoft Excel, Word,
PowerPoint, Outlook.

SKILLS AND REQUIREMENTS

• Minimum of OND in any related discipline
• Knowledge of Project Management and Public Relations.
• Minimum of 1-2 years work experience.
• Basic computer knowledge.
• Good written and oral communication skills with proven ability to create grammatically correct responses.
• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service.
• Knowledge of customer service principles and practices, ability to multitask.

• Proficiency in the use of Microsoft Office Application with particular strength in Microsoft Word, Excel and Internet Explorer.
• Excellent Communication skill with a can-do attitude
• Ability to work with little or no supervision
• Good team player and a “Quality Service” professional and possess great persuasion skill.
• Persistent and supportive attitude.
• Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization.
• Ability to relate with customers and handle telemarketing.
• Sound knowledge of telephone etiquette and excellent listening skills.
• Team working skills and the ability to work well in a team.
• Excellent customer service skills and ability to handle customer complaints.
• Organizational skills.
• Interested in customer service activities.
• Application closes on 15th FEB,2015.Interested candidate should forward CV to [email protected].