Customer care assistant

This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the customer care unit needed a passionate and focus Nigerian to occupy the position in the company.
Below are responsibilities.......
RESPONSIBILITIES

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Maintain customer databases.
• Manage administration.
• Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
• Handling and resolves complaints.
• Escalate inquiries.
• Creating reports of the company activities.

SKILLS AND REQUIREMENTS

• Minimum of OND in any related discipline
• Knowledge of Project Management and Public Relations.
• Minimum of 1-2 years work experience.
• Basic computer knowledge.
• Good written and oral communication skills with proven ability to create grammatically correct responses.
• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service.
• Knowledge of customer service principles and practices, ability to multitask.
• Persistent and supportive attitude.
• Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization.
• Ability to relate with customers and handle telemarketing.
• Sound knowledge of telephone etiquette and excellent listening skills.
• Team working skills and the ability to work well in a team.
• Excellent customer service skills and ability to handle customer complaints.
• Organizational skills.
• Interested in customer service activities.
• Application closes on 31st Sept 2014.Interested candidates can call to know the interview date ,venue and time.or send text to the number attached to the post. or send CV to the email attached to the post