Customer Care Agent

A new courier company in Lagos now needs the services of a Customer Care Agent.
The ideal candidate for this role should:
*Minimum of ND in any course from accredited tertiary institutions.
*Minimum of two years experience in related customer service or sales role.
*Possess a strong set of interpersonal skills
*Be a team player while taking responsibility for own performance
*Possess capabilities to make sound decisions with minimal information
*Be passionate about delivering superior customer experience deliberately and consistently
*Be skilled in delivering consistent and superior service quality across multiple channels of interaction.
*Proficient use i.e. above average skill in the use of Microsoft excel, word and power point
*Possess interaction skills (ability to communicate effectively and manage relationship with Customers).
*Possess people skills (using relationships for improvements)
*Innovativeness (Ability to proffer solutions to Customers issues with minimal escalation).
How to apply: Applicants should forward their Resume to: [email protected]