Customer assistant

This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the customer care unit needed a passionate and focus Nigerian to occupy the position in the company,,,,,
Below are responsibilities.......
RESPONSIBILITIES
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Organize workflow to meet customer time frames.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Maintain customer databases.
Manage administration.
Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
Handling and resolves complaints
• Serving as a primary receptionist (answering and directing incoming calls and greeting, directing, and assisting visitors). • Coordinating incoming and outgoing mail, packages, and deliveries.
• Compose letters and bills (weekly/monthly) independently for each customer under instructions of senior management.
• Assisting with clerical/bookkeeping duties and preparing daily bank deposits (for finance team to process accordingly). • Maintaining office records, including records of all office expenses.
• Stocking and distributing office supplies.
• Provide information to callers about company services and products.
• Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).
• Manage daily inquiry sheets in given forms/formats and software.
• General administrative and clerical support.
• Schedule appointments.
• Maintain appointment diary either manually or electronically.
• Organize meetings with prospected clients on phone and transferring confirmed leads to sales team to action.
• Should be very much familiar with MS Office and Internet.
STRENGTH OF CUSTOMER CARE OFFICER
*Customer Relationship Management and Excellent office administration skills.
* Excellent interpersonal and communication skills.
* Expert knowledge of regulations such as data protection, strong organizational skills and give details
* Excellent written communication and documentation skills with strong analytical skills.
EDUCATION AND REQUIREMENTS
Minimum of OND in any related discipline
Knowledge of Project Management and Public Relations.
Minimum of 1-2 years work experience.
Basic computer knowledge.
Good written and oral communication skills with proven ability to create grammatically correct responses.
Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service.
Knowledge of customer service principles and practices, ability to multitask.
Proficiency in the use of Microsoft Office Application with particular strength in Microsoft Word, Excel and Internet Explorer.
Excellent Communication skill with a can-do attitude
Ability to work with little or no supervision
Good team player and a “Quality Service” professional and possess great persuasion skill.
Persistent and supportive attitude.
Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization.
Ability to relate with customers and handle telemarketing.
Sound knowledge of telephone etiquette and excellent listening skills.
Team working skills and the ability to work well in a team.
Excellent customer service skills and ability to handle customer complaints.
Organizational skills.
Interested in customer service activities.
• The candidate should have superior organizational skills, self-motivated, resourceful, detail-oriented, and energetic.
• Must be patient with people and be neat
• Must be a team player and have outstanding writing, editing, data entry and proofreading skills.
• Excellent communication and interpersonal skills.
• Must be proficient in Microsoft Office and Internet.
• The officer must be service oriented - actively looking for ways to help people.
• Attention to detail.
METHOD OF APPLICATION
Application closes on 30th APRIL,2015.Interested candidate should forward CV to [email protected]