Current Job for an IT Engineer at Federal Palace Hotel and Casino

Federal Palace Hotel & Casino is recruiting to fill the position below:

Job Title: IT Engineer

Ref: IE 001
Job Location: Lagos

Job Description
Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the unit.
Will be responsible for performing all technical tasks assigned to them.

Duties and Responsibilities

• Ensures stability and maximal availability of the IT infrastructure components to to the unit, as well as performing all technical tasks as assigned and required.
• Ensures closure of assigned 2d level fault resolution calls within the required SLA.
• Executes change control work orders as assigned within the required SLA.
• Provides assistance or adhoc training to users when required.
• Ensures maximum stability of IT infrastructure components by performing maintenance tasks.
• Contributes to the continuous improvement of operational policies and procedures.

Education, Experience and Competencies

• Minimum HND,BSC IN Computer Engineering or Computer Science.
• MCTS: 70-640 or 70-642 or 70-643.
• ITIL Foundations certificate.
• CompTia A+ or DEL DCSE (Desktop & Portable).
• CompTiaN+ Nortel NCSS or Cisco CCNA is an added advantage.
• MCITP: Enterprise Administration is beneficial.
• 3- 5 years relevant and IT support experience.
• Helpdesk and customer service experience.
• Shift based work.
• Customer service skills.

APPLY HERE

Note:

• Only those considered qualified for the job will be invited for interview.

Application Deadline: 3rd November, 2013