Consumer Care Jobs at Unilever

Consumer Care Line

Reference

00273985
Job Level

Blue Collar
Area of interest

Supply Chain
Location

Oregun
Country

Nigeria
Salary(per annum)

500K - 1M
Job Description

1.Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
2.Downloading consumer/customer via toll free line (received after office hrs)
3.Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
4.Summing up feedback monthly for circluation
5.Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
6.Visiting complainants as applicable to retrieve samples
7.Participating in complaints resolution
8.Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
9.Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Valid till

21 Nov 2012
Minimum requirements

Mininmum OND in any relevant field


To apply visit
http://www.unilevernigeria.com/caree...ob_id=2857#top

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