Computer analysts and call center agent wanted in Ibadan

MOBILTEL NETWORKS LTD
Mobiltel Networks is an Information & Communications Technology (ICT) company located in Lagos and Ibadan, Nigeria. From here we provide information technology-enabled services to the public and private sectors. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customers with world-class, convenient, reliable and cost-effective contact Centre, Technical Help desk and Document Management solutions.
We are growing and looking for qualified and outstanding individuals to join our family and fill the vacant positions:

Agents
Call Centre Agent
Computer analysts
Elect/Elect engr
HR manager
Industrialist
Sale rep
Job Title: vacancies@ Mobiltel networks ltd (Entry Level)

Location: Lagos and Ibadan.
Job Skill

• computer literate with solid familiarity with Windows and MS Office suite
• Excellent oral and written communication and interpersonal skills
• Excellent problem-resolution skills.
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
• Ability to meet established productivity, effectiveness, training and quality goals.
• Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
• Ability to accommodate non-traditional work schedules.
• Time management.
• Good customer care skills.

Language Skill

• English, Hausa, Yoruba and Igbo

Responsibilities

• Reports directly to the Team leads
• Answer phone and reply emails to respond to general customer inquiries / complaints.
• Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
• Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
• Manage difficult customer situations and transfer calls to appropriate persons when necessary
• Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
• Ensure that the clean room policy is observed.
• Agent should ensure that they have a good knowledge of the clients and company product.

Requirements

• Years Of Experience: Entry Level
• Minimium Qualification: NCE/O.N.D.

Additional Requirements

• Accurate comprehension, interpretation and capturing of information
• Accuracy and timely response to calls
• Process adherence
• Attitude to work
• Call handling

Application Closing Date
10th July, 2014
All interested applicants should forward his/her curriculum vitae/resume to [email protected]