Call Centre Operator

CALL CENTRE OPERATOR

Job Description
Call Centre Operator respond to telephone, Internet and email enquiries and complaints about an organisation's goods and services, and promote the goods and services.

Job Duties

• coaching staff and assisting call centre operators to resolve problems and customer inquiries
• developing rosters and managing staff numbers to meet work flows
• answering incoming calls, emails and messages, and assisting customers with their specific inquiries
• identifying requirements and recording information into computer systems
• listening to calls conducted by call centre operators and providing performance feedback
• monitoring and timing calls
• arranging the despatch of goods, information kits and brochures to customers and interested parties
• undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
• issuing invoices and receiving electronic payments for goods and services provided
• creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
• updating databases to reflect changes to the status of customers and prospective customers

Skills
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Requirements
· Previous experience in a customer support role
· Track record of over-achieving quota
· Strong phone and verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectivel
Application
Qualified Applicant should forward their Cvs and Contact Details to recruit(dot)levitonservices(at)gmail(dot)com