Call Center Representatives

Job Description:

• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Responsibilities:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications:

• A minimum of OND is required.
• Must not be more than 36 years old.
• Must be residing in Lagos or willing to relocate.

Skills:

• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

HOW TO APPLY;
Applicants must posses all these attributes and ready to conform to the ethics and values of the organisation. Qualified applicants should forward their cv's and cover letter to the HR on [email protected] on or before 30th September 2015.