Business Support Job opening at Stanbic IBTC Bank

Division Proposition
Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world’s premier financial markets
Position Description
The Executive Assistant would work directly with the ED, Business Support and support the day to day running of the ED’s office
Key responsibilities
Ensure seamless and efficient running of the ED’s office:
• Keeping an efficient and effective diary
• Prioritizing the ED’s meeting schedules
• Ensuring that the ED is updated on all his meetings, events and changes made to his calendar
• Ensuring that meeting invites and minutes are sent out as and when due
• Appropriately screen and answer all telephone calls, take messages and respond to queries as appropriate
• Ensuring effective preparation and timely arrival of ED at meetings and functions, proactively managing any diary conflict
• Managing administrative matters in the ED’s office
• Responding to the administrative queries on the ED’s behalf
• Coordinate logistics with respect to ED’s activities (travel, coordination of administrative tasks, welfare, support tools, expense retirements, petty cash funding etc)
Manage clients efficiently:
• Keeping an updated list for birthday gifts, Christmas gifts etc.
• Ensuring that adequate records of all important visitors are kept
• Ensuring delivery commitments are chased up and delivered
• Seamless stakeholder management/ interface
Manage Events and Programmes:
• Organise events on behalf of the ED as required.
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Provide Support to Stakeholders:
• Know all relevant stakeholders
• Ensure ED’s matrix partners / guests are adequately taken care of on visits
Ensure the ED’s office is compliant with all the Bank’s policies:
• Be familiar with all the applicable Bank’s policies
• Ensure cash retirements are processed as and when due
• Ensure gratification forms are properly filled and submitted
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Manage information appropriately:
• Ensure all confidential documents for shredding are immediately shredded
• Ensure proper filing of documents (electronic and paper)
• Disclosure of information regarding the ED’s office must be on a need to know basis.
• Follow up with meeting organizers where necessary to ensure that the ED has access to all required documents for his meetings
Efficient cost optimization processes:
• Ensure the ED is aware and approves of all debits to the ED’s cost centre
Demonstrable support for the ED
• Effective collaboration with the ED and the ED’s Business Manager in completion of assigned tasks and strategic initiatives
• Evident participation in wider initiatives
Key performance measures
• Number of diary conflicts over the period
• Efficient preparation of the ED for meetings
• Timely dispatch for letters, minutes, email correspondence and chasers for regional reports and deliverables
• Hassle-free administration (including over travel, daily welfare, limited downtime with support tools, timely retirement etc)
• Timely reminders & delivery/presentation of cards, gifts, etc
• Up to date records of these visits/updated visitors’ register
• Hitch -free events hosted by the ED’s office
• Alignment of ED’s office with Bank’s policies
• Knowledge of all relevant stakeholders
• Ensure EDs guests are adequately taken care of whenever they visit
• Ensure effective capture of meeting deliberations and follow-up on team/MANCO updates on action plan/deliverables
Required Skills and Qualifications
Qualifications
• B.Sc in Administration or other social science related courses
• M.Sc/MBA will be an added advantage
Experience
• A minimum of 2 years working experience in a similar role
Required Competencies
Technical competencies
• Proficiency in MS Word, Excel and PowerPoint
• Gravitas and ability to engage at strategic stakeholder levels
• Strong organizational skills
• Diplomacy/tact
• Open to travel
• Measured approach to work
• Can-do attitude
• High degree of initiative and proactivity
• Strong adaptive skills
• Project and time management
Personal competencies
• Attention to detail
• Ability to work under pressure
• Ability to multi-task
• Organisation skills
• Interpersonal skills
• Good written and oral communication
• Results Oriented
• Responsive
• Service Orientation
• Customer focus
• Integrity

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