Business Process Co-ordinator

Business Process Coordinator


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Must posses consultative selling skills (ability to identify needs, counsel a prospective customer and proffer solutions based on broad and current product knowledge and experience)
2. Excellent verbal and written business communication skills
3. Excellent interpersonal and people management skills
4. Excellent presentation and negotiation skills
5. Proficiency in the use of Office collaboration software and tools (MS Word, Excel & PowerPoint)
6. Excellent Problem Solving and Analytical Skills.
7. Ability to work and communicate effectively with all staff and all clients
8. Calm and friendly manner, but with strong determination and perseverance to succeed
9. Appropriate understanding of company products and services and the technologies


DUTIES, FUNCTIONS & RESPONSIBILITIES
1. Deliver Enterprise sales revenue target in line with team strategic plan.
2. Generate, manage and document new opportunities and prospects in line with team strategic plan.
3. Respond to customer enquiries and prepare timely and accurate quotations and proposals.
4. Follow up on fulfilment closure of committed sales and collect initial payments.
5. Manage and document all relevant customer information and provide authoritative interface between customer and the rest of the organization.
6. Ensure availability and currency of all relevant customer documentation (account structure, key decision makers etc.,
7. Ensure attention to and resolution of all potential Customer Conflicts (e.g. extended debt profile, unsatisfactory service, poor management) leading to churn (loss of business).
8. Enrich customer relationships in line with strategic initiatives.
9. Develop and maintain sector strategy document, identifying and pursuing new sector initiatives to improve and direct sales volume.
10. Collaborate with product development to deliver strategic product plan
11. Collaborate with Marketing to deliver marketing plan.

KEY RESPONSIBILTIES AND SKILLS
● Develop comprehensive and fully integrated annual business and marketing plans, including targets and metrics.
● Develop marketing strategies and serve as primary strategy advisor to the business units.
● Forster communication between individual, business units and offices.
● Work with appropriate team members to create and execute winning strategies for all key segments. Ensure teams have identified the appropriate benefits and differentiators.
● Manage the overall marketing budget, approve the plans and allocate resources to program that reflect the firm's vision and strategic position.
● Conduct strategic research in support of the firm's designated market sectors and explore new growth market. Develop and implement strategies to expand existing market penetration and enter new markets.
● Develop new value driven strategies for approaching and cultivating potentials clients.
● Supervise the marketing support and business development staff.
● Ensure all materials are appropriately focused on client benefits and differentiators, while consistent with the firm's promotional identity

Send resume to:[email protected]