Business Manager (General Management, Customer Acquisition & Marketing)

A Dry-cleaning and Laundry outfit based in Lagos mainland is seeking suitable and qualified candidates to fill in the role of a Business Manager (General Management, Customer Acquisition & Marketing) at its office.

Summary of Responsibilities
The Business Manager will be responsible for directing all operational aspects of the Branches (Customer Service, Marketing, Human Resources, General Administration, etc) in a manner that supports the achievement of the company’s profitability goals; while ensuring the organization’s vision is fully understood, interpreted and translated into achievable operational plan.
The role will also be responsible for expanding the customer base of the company through aggressive marketing and brand building activities, general business management.

Key Responsibilities

· Maintain and grow customer service base while Delivering consistent high quality care and service to customers
· Manage our Pickup and Drop off Services to customers
· Communicate courteously with customers with telephone, email, letter and face to face
· Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
· Develop customer service procedures, policies and standards for your organization or department
· Meet with other managers to discuss possible improvements to customer service
· Interact with customers when they bring in their items to be cleaned
· Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs
· Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc.
· Take customer's complaints and seek for proactive ways to resolve their concerns
· Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system

Qualification
· MUST have a minimum of B.Sc /HND/HND/OND
· Must have at least 1 - 2 years experience in a Commercial Dry cleaning environment
· Not more than 28 years of age by December 2015

Other Required Competencies:
· Computer literate, able to use Microsoft office applications
· Excellent communication/presentation skills
· Fluency in English Language is compulsory
· Confidence and character

Remuneration
· Annual Salary: N600,000 per annum
· Communication Allowance
· Quarterly Bonus based on achieving key performance Targets
· Medicals
· Yearly Profit Share
Send CV to [email protected]