Accenture: Protective Services Manager

Protective Services Manager
Job Location:Lagos
Job Number:00132930

Job Description
Schedule: Full-time
The Protective Services Manager for a Region/Geographic Area/Functional Area is responsible for providing physical security advice and assistance to Accenture locations within areas of responsibility. Areas of Physical security include life safety and business continuity, executive protection, and physical security procurement. S/he is responsible for conducting physical security reviews of Accenture offices and projects sites.

Key Responsibilities:

General
• Ensures the Director of Global Asset Protection is fully informed of status, deliverable deadlines, and actions that are behind target
• Prepares weekly status report and attends team status meetings
• Establishes near term goals and provides input to longer term goals within area of responsibility; contributes to long-term planning
• Evaluates direct reports and provides formal counseling and mentoring
• Contributes to department's strategic plans
• Plans and prioritizes complex activities
• Resolves complex or disputed issues, which have major day-to-day impact on area of responsibility
• Develops and manages key customer relationships within area of responsibility
• May identify new opportunities within area of responsibility
• Identifies, assesses and resolves complex business problems where collaboration and cooperation between individuals is often needed to affect the solution. Builds consensus for recommended solution to ensure successful resolution
• Deals with difficult and sensitive situations appropriately
• Applies broad functional knowledge, expertise and understanding of policies, procedures, and operational frameworks to anticipate and address business issues
• Considered a subject matter expert for Asset Protection , Life Safety, Business Continuity and Physical Security
• Develops and manages contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget)
• Actively participates in sharing best practices across areas or functions
• Uses judgment with guidance from the Director to make a variety of security decisions, some complex in nature. Decisions may predominantly affect the Asset Protection team, but they sometimes have influence on the direct safety of other Accenture employees
• Serves as a key contact for customers/clients regarding safety/security issues
 Adapts existing team methods to create possible alternative solutions to problems, some of which are complex. (example - Notes to Microsoft move of all Asset Protection applications)
 Multi-tasks to meet team and customer deliverables (examples include complex work plans for project and office safety/contingency planning)

Events
• Plan and provide physical security for meetings involving large partner or client attendance within area of responsibility.
• Coordinates on site security, medical and local law enforcement support accordingly
• Provides security and contingency planning for market level meetings and larger community meetings as requested

Reviews & Oversight for F&S Locations
• Serves as project manager/advisor for access card/CCTV installation
• Provides liaison between vendors, procurement and local management
• Performs location Life Safety, Business Continuity and Physical Security Review

Contingencies and Incident Response
• Coordinates crisis line response with Director, Global Asset Protection
• Assists geography leads with contingency planning, Country At Risk Evacuation Planning
• Provides on-scene crisis management response and assistance if requested
• Activates SPOC network for disaster response
• Coordinates vendor/contractor response involvement

Relationships:
Reports to:
Supervises: Determined according to geographic area of responsibility
External Relationships: External Security Vendors on implementation of access control systems, executive protection needs and event security.

Qualifications
Education: Bachelor's degree is preferred, but may be substituted with relevant experience

Work Experience: Minimum of 5 years of experience, 2 in supervising physical security either in Government or Global 1000 or larger company specializing in property protection, access control systems crisis response, CCTV, executive protection.

Work Requirements: May be required to attain certification as a Certified Protection Professional (CPP)

Knowledge and Skill Requirements:
• Requires the skills to relate to other people at a high level inside and outside the organization, providing advice and guidance internally on major policies and best practice, and acting as a recognized representative of the Asset Protection team
• Requires the skills to communicate complex personal conclusions or informed opinions that have to be explained and understood.
• Strong interpersonal and customer relationship skills
• Strong leadership and motivational skills
• Strong written and oral communication skills
• Excellent problem solving and decision making skills
• Strong consensus, team building and negotiating skills
• Strong time management skills
• Program/project management skills
• Contract management skills
• Ability to travel 25% of time
• Ability to work overtime on short notice
• Knowledge in contingency, disaster recovery, business continuity and evacuation planning
• General understanding of investigative process
• Extensive knowledge of physical security and equipment
• General understanding of safety/security in a corporate environment
• General understanding of legal and corporate terminology
• Exposure and demonstrated ability to work in multicultural environments
• Strong cultural sensitivities
• Foreign language skill a plus
• Certified Protection Professional (CPP) designation through American Society for Industrial Security (ASIS) a plus

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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