Support Engineers Wanted urgently

3CNET is a fast growing Technology Integration and IT Service based company in Nigeria. We are looking to add value to the operations of our organization by hiring highly skilled, energetic, resourceful and independent-thinking employees. Team members enjoy a fun, yet hardworking culture. The role below is currently available:

Presales and Support Engineers (JOB REF NO: PSE01)

Presales and Support Engineers will work closely with the Sales Team and is responsible for presales activities for Solution staging, installations, setup & Implementation, Direct presales and support.

Key Responsibilities:

· Characterize Customers requirement & Expectations.

· OEM and Technical partnership: develops and maintains OEM and Technical partners relationships, maintains OEM pricing Database for Components/ materials, pricing updates and documentation for commercial bids

· Carry out Solution staging, installations & Implementation, provide direct pre-sales support to Technology solution areas

· Execute solution installations & implementation according to agreed objectives

· Adhere to SOWs and ensure clients technology requirements are met and aligned during solution delivery and fulfillment.

· Project site deployment, supervision, accountability and ownership- ensure quality control and delivery during projects.

o Ensures Project actual commissioning and sign-off

o Ensure that information pertaining to competition intelligence, new opportunities while on site is reported promptly.

o Development, preparation, Proper and simplified documentation of relevant and applicable as-built project diagrams, installation reference details, documentation e.t.c

o Provides projects site surveys and assessments

o Provides secondary resolution support for customer SLA tickets by working with the support team as the need arises and as assigned.

o Maintains knowledge of current trends and developments in the field by attending professional development training, workshops, seminars and conferences and by reading professional literature in the related technical field

o Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behaviour.

o Consult with clients and potential clients to determine their technology requirements and ensure business alignment

o Adhere and comply with best practices around technology life-cycle and engagement model with the customer.

o Provides implementation/installations/configurations support for project implementations by working with the professional services team as the need arises and as assigned.

o Maintains knowledge of current trends and developments in the applicable solution area by taking full advantage of huge information contained in OEM websites, attending OEM development trainings, seminars and by reading professional literature in the related technical field.

Qualification:

A good first degree in engineering, computer science or other related discipline.

High level of Technical experience and professional qualifications in e.g. CCIE, CCNP, CCNA, MCSE, ITIL, Prince 2 will be an added advantage.

Experience:

A minimum of 3 years post-graduate experience in a similar position, preferably, professional experience should be against the background of LAN, WAN, Servers, UPS, Operating Systems, Active directory,SAN, Back-Up, Email and Internet Services. In-depth knowledge of ICT business environment.

Method of Application

Interested candidates should forward an application with a copy of their curriculum vitae to: The Human Resources Department

by e-mail quoting the Job position reference no in the subject line to [email protected] All applications must be received not later than 21st January, 2011