Airtel nigeria opening

Ever since Airtel took its first step in the world of telecommunications, there has been no looking back for it... and for its employees. Airtel-ites bring a new meaning to their daily work routine by exploring newer ways of working, taking risks, going on unchartered paths and by just doing things THAT HAVE NEVER BEEN DONE BEFORE.

Here, we encourage our people to explore. We tell them that new lands don't come with maps. That if they slip and fall on unknown paths, they will get a helping hand. We have built our work culture on this simple philosophy. Get rid of the fear of the unknown and you create the grounds for success.
And it has helped people fly.

It has made our workplace a workshop, where thinking different is the norm. Where fearless innovation results in amazing breakthroughs.
But truly, the most satisfying breakthrough is the workplace itself. It's a culture that celebrates 17,000 employees as 17,000 entrepreneurs.


Zonal Prepaid Executive - North East

Job Code 3009


Expected End Results

Supporting Activities

Manage customers in assigned zone with view to reducing churn

Monitor customer behavior through lifecycle reporting and analysis.

Work with the product development team to design products and service suited to the immediate environment

Manage distribution of KYC terminals in assigned zone.

Liaise with RPs in the zone to host zain KYC terminals in their premises.

Monitor and improve the KYC process in the zone with the aim of reducing TAT.

Prepaid activations in assigned zone

Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.


SKILLS AND KNOWLEDGE


Educational Qualifications & Functional / Technical Skills
§ Good first degree

Relevant Experience (Type of experience and minimum number of years)

§ 3-5 years of solid customer service experience.

§ Excellent organizational, communication skills, and attention to detail.

§ Advance proficiency in Microsoft Word and Excel


Other requirements (Behavioural etc.)

§ Ability to build strong working relationships, internal and external to the organization.

§ Good analytical and numerical skills

§ High level of discretion


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