Job Title: Customer Care Representatives

Job Location: Lagos

Real Asset Resources Limited is proud to be one of the fast growing international business management solutions provider organizations, rendering financial solution and business services to professional organizations
As a result of business expansion, our company is currently seeking for prospective, vibrant and articulate fresh graduates to be part of our reputable organization

Scope of Responsibility


  • Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
  • Always follow designated scripts and converse with customers using an alert and positive tone.
  • Attracts potential customers by answering product and service questions; suggesting information about other services.
  • Become proficient with help desk software utilizing the receipt entry system.
  • Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
  • Maintain excellent communication with coworkers and supervisors.
  • Provide feedback and review of customer service processes
  • Maintain a high degree of competency in chat accuracy
  • Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
  • Ensures/provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.


  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities
  • Maintains customer records by updating account information.


Remuneration: N90000 – 120000 Plus incentives, allowances and bonuses

Professional and Academic Qualifications;

  • A minimum of HND or its equivalent from a recognized tertiary institute
  • Professional qualifications from a recognized professional boards, will be added advantage


Working Experience:

  • Minimum of a year working experience
  • Telecommunication or customer care representative experience will be preferred


Minimum Required Skills:

  • Must be able to follow multiple processes accurately.
  • Must be an expert with live chat communication and reports
  • Excellent Interpersonal and Communication skills
  • Strong organizational and time management abilities
  • Good Leadership qualities and Decision making skills
  • Great attention to detail
  • Great Multi tasking skills
  • Competency in Computer skills
  • Able to work independently and as a team


Method of Application:
Interested and qualified applicant that meets the requirement should submit a copy of their resume and CV to [email protected]

Application Closing Date: 23th November 2015