Topic: ITILv3 Training

SCITI NETWORLD offers ITILv3

Objectives
• Identify the key principles and concepts of IT Service Management.
• Identify the benefits of implementing ITIL in an organization.
• Identify Service Management processes and understands how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify the relationships among the components of the Service Lifecycle and understand how they map to
other components.
• Identify the factors that affect the effectiveness of the Service Lifecycle.
Audience
• IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers,
Service Providers, System Integrators.
Prerequisites
• None
Course Description
This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning. This course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3. The ITIL v3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI,
and enabling IT to solve specific operational needs.
Duration
24 hours, 3 days (classroom)
Course Date: 4th October – 6th October, 2013.
Venue (Lagos): SCITI ACADEMY 29b Ologun Agbaje Victoria Island, Lagos.
Course Scheduling: 9:00Am. – 5:00Pm.
Training Cost: #50,000

The cost of our training programs includes:

• Intensive training by official ITIL Trainers utilizing our unique (Lecture | Lab | Review) delivery methods
• Customized Courseware
• Training DVD
• tea/coffee break, and lunch break
• SCITI certificate of attendance
Course Content

Service Management as a Practice
• The service lifecycle
• ITIL Service Lifecycle
• The value of the ITIL service lifecycle
• ITIL Core Concepts
• Optimizing the infrastructure
• ITIL Key Principles and Models
• Exploring the importance of people, processes, products and partners
• ITIL Processes
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• Service Management Functions and Roles
• Outlining IT organization functions
• Defining service roles

Email [email protected] or call 08069110253 for further enquirie

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