Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Purpose of the role:

  • The purpose of the Operations Head of Managed Services is to deliver the same responsibilities as MSCOO but at MS Operations Level

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The Head of Operations will be responsible for:

  • Full responsibility for Managed Services Organization in the unit within the CU
  • Meeting the contracted KPI’s in the designated geographical circle/area
  • CU level organisation consisting of Field Operations a, LNOC and GSC governance
  • Customer Satisfaction in the designated geographical circle/area
  • 1st Level of escalation for customer complaints and major network incidents
  • Regular customer meetings and regional performance review
  • Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.
  • Analyze structural problems in the networks, set improvement plans and follow up
  • Management of budget, corrective actions and follow ups
  • Implementation of the Network Change Plans
  • Own ,conduct and follow up 3PP governance and management

EDUCATION:

  • Bachelor of engineering / Masters degree

COMPETENCIES:
Professional/Technical Competence:

  • Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
  • Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
  • Contract Execution
  • Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
  • Multi-Cultural Awareness
  • International Mobility willingness to relocate globally

SKILLS AND EXPERIENCE:

  • At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:
  • Technical & Operational Management
  • Financial & Business Management
  • Customer Relationship & Business Development
  • Leadership & Change Management

How To Apply:
CLICK HERE TO APPLY

Deadline: 4th November, 2014