MTN recruiting Customer Care Representatives
http://www.mtnonline.com/careers/vacancies.asp
Job Title
Customer Care Rep
Customer Relations
Location:
Lagos
Job Description:
Business Analysis
* Resolve Customer Queries
* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics;
* Promote Company Products and Services
* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries
Reports
* Document actions taken to resolve client problems.
* Generate periodic reports and other ad-hoc reports as requested by team lead
* Combine customer care, sales, and routine administrative tasks
* Generate funds from sales and render after sales support service
* Handle cash and ensure correct amounts paid
* Collect customer phones for warranty repairs
Job Conditions: - Normal MTNN working conditions
Reporting To: Customer Care Supervisor (Walk in Assistance Centre)
Required Skills:
# 1 - 2 years relevant work experience in the service industry
Employment Status :
Permanent
Qualification:
This vacancy expires on 3/26/2009
use the link below to apply
Customer Care Rep (Walk-In) Lagos (29)
http://www.mtnonline.com/careers/vac...ptid=3&id=1100
Customer Care Rep (Walk-In) East (PHC, Enugu, Asaba)(9)
http://www.mtnonline.com/careers/vac...ptid=3&id=1099
Customer Care Rep North (Walk-In) (Abuja, kano, Kaduna)( 8 )
http://www.mtnonline.com/careers/vac...ptid=3&id=1101
Do the good you Can while you Can...
Naijahotjobs.com
thnx for this info. Really appreciate it. God'll help us all.
Thanks for the Information
I.G.I, is also recruiting. no working exp. Go to any of their office Closer to you, and Help their Company With Your C.V. i Dont Know How To Put IT Bold On The Page.if know how to.pls do.
d site does not open ...i hav tried severally but my system is sayn that the file is corrupt.........has any1 been able to apply?..pls inform d house.....ONE LUV!
be good all the time
THE SAME THING WITH ME TOO PLS ANYBODY THAT KNOWS HOW TO GO ABOUT IT SHOULD INFORM THE HOUSE FAST.THANKS.
Live and let"s live
hi,thanx for the info but im having probem submitting my cv.i filled the online form but no option for submission.how do i submit my cv?how do i appy for the customer care rep.post?thank you.
see,
u will have to register at the site, then prepare ur CV. Afterwhich u will then click on carriers, select your chioce, then at the right hand corner u will see 'apply'. then click on it to apply.
Thanks for the info. The links is woking perfectly... U just have to register with your email address and fill in your CV and other info's b4 u can apply for any post
Wish everyone luck
Thankx
thanks alot for the info., i just finished applying.
wat is the qualification required? pls somebody tell me.
am trying 2 apply but its nt openin.pls can sum1 send d procedures pls
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