Topic: Customer Service Agents Recruitment at a major Telecom Company in Nigeria 2014.

Phillips Outsourcing Services Nigeria Limited is the leading provider of outsourcing services to multiple clients across a number of sectors in the Nigerian economy.
Our client, a major telecom service provider in Nigeria is in need of Customer Service Agents.
Thus, we are recruiting to fill the position:

Job Title: Customer Service Agents

Location: Lagos State.

Responsibilities

• Attending to walk in customers
• Excellent Customer Service
• Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manner
• Customer Handling Time
• All customers are to be served within the agreed time limits for both regular and High Value Customers.
• Provide daily feedback on business activities.
• Care of Company asset

Requirements

• Basic understanding and knowledge of GSM market and Telecoms products and services
• It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, and Pidgin. The minority languages might come in useful depending on the showroom location
• Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
• Knowledge of Microsoft Office package.
• Passion for customer satisfaction and service delivery (customer centric)
• Good communication skills.
• Attention to detail
• Empathetic
• Patient and Excellent listening skills.

Qualification
Minimum of OND,HND and BSC will be as an added value.

Application Closing Date
All applications must be received within 6 weeks from the date of this publication.

Method Of Application
Interested and qualified candidates should send his/her Cv in MS word to this email address: [email protected]

• . Kindly ensure that e-mail addresses and phone numbers given are active and considered. Only short-listed candidates will be contacted.
• NOTES: You are advised to submit your details only once; double submission will be penalized! ALL APPLICANT MUST RESIDE IN LAGOS STATE.

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