Topic: Shell Recruitment 2012

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Ericsson is the world's leading provider of
communications technology and services. Our
offering comprises services, software and
infrastructure within Information and
Communications Technology for telecom
operators and other industries. We are enabling
the Networked Society with efficient real-time
solutions that allow us all to study, work and
live our lives more freely, in sustainable
societies around the world.
We are one of the only companies that have
end-to-end capabilities to deliver what Carriers
need to provide a smart, scalable and simple
End-user environment ready for the Networked
Society. A competitive, next-generation IP and
Broadband portfolio of Solutions and Services,
allows us to deliver a fully converged end-to-
end solution for Service Providers around the
world.
We are currently looking for an experienced
Learning & Development professional to join
the Learning & Development team to support
and drive employee learning at Ericsson in our
RSSA Region.
Job Title: Services Engineer Graduate
Ref No: 00090932
Location: NG-Lagos
RSSA Operations – Graduate
With operations in 45 countries in Sub-Saharan
Africa and a staff complement of approximately
2 300, Ericsson is the largest global
telecommunications vendor that is innovating,
developing and improving the lives of people,
business and society. We supply and service all
major African operators, with market leadership
in Mobile Broadband, Communication
Services, Fixed Broadband Convergence,
Operations and Business Support Systems. We
also boast the largest Managed Services
community in the world and are the technology
leaders in both Television and Media
Management and the Service Enabling Area.
Ericsson truly believes that a successful
business can only be built on successful people,
so we are a people focused company. Our
continuing leadership within the market place
shows we have the ability to transform our
business within a rapidly changing
technological arena, through vision and
diversity. Therefore our products have
continued to shape the future for our customers
and we are continually developing to meet new
market opportunities.
Ericsson attracts and develops high performing,
competent and motivated individuals, by
building on everyone's competence and
ambition to succeed. We offer an exciting,
diverse and challenging environment for this.
Description
RSSA Operations has the mission to provide
higher level Services related competence in the
region. It will have the mandate to lift up
customer’s confidence and dependability in
Ericsson’s technical delivery organization, by
creating an outstanding business value.
RSSA Operations has a prime focus on
improving the following:
Customer satisfaction
Network performance
Cost reduction
Performance and Quality enhancement
Incident Prevention
Root Cause Analysis
Hot and Critical issue handling
Mentoring RSSA engineers
Main Responsibilities include:
Project implementation and Project support
during implementation.
End of Support product CSR handling
Handle Hot and critical issues.
Perform RCA of Emergencies that occur in
RSSA customers.
Network Audits.
Network design and optimisation
Reduce Long Duration Emergencies.
Work as a good team member in a group of
highly competent and skilled engineers.
Team player.
Proactive approach.
Assumes work responsibility by being flexible.
Able to manage high work load periods.
Able to write technical procedures.
Suggest improvements in ways of working and
ways of cooperation.
Service Engineers perform work in the
following Domains::
RAN (Radio Access Networks)
MSS (Mobile Switching Systems)
TMS (Telecom Management System)
IN (Intelligent Networks and Charging System)
VAS (Value Added Services)
General Skills:
Service Engineers would be required to interact
with other Ericsson organizations to understand
and clarify customer issues and work with
Design organization for advanced
troubleshooting and trouble reports.
Service Engineers work on Customer Support
Tools like SMS, Metis, MHWeb.
Service Engineers possesses excellent
Communication skills, both written and oral.
Highly motivated and good team player.
Must have consultative skills, share knowledge.
Motivated to mentor and coach team members.
Ability to work under strong pressure related to
scale of business impact.
Ability to develop and give effective
presentations within own unit.
Required Skills:
Telecom protocols understanding
Telecom infrastructure knowledge
Unix knowledge
Programming language skills (Perl, C+)
Very Strong IP concepts
Strong Analytical skills
Ability to work under pressure
Language Skills:
Ability to communicate in English (written &
verbal)
Ability to communicate in French is an
advantage
Qualifications
Bachelors of Electrical/Telecom engineering
Bachelors or master in Computer Science/
computer engineering
Experience
Some experience working in the
Telecommunications industry preferable
Telecomunications related Theses in final year
studies an advantage
Application Closing Date
1st July, 2013
Method of Application
Interested and qualified candidates should:
Click here https://tas-ericsson.taleo.net/caree...n&job=00090932 to apply online