Job Title: GRADUATE OPERATIONS

Specialization: Accounting / Audit / Tax
Job Level: Experienced Hire
Required Experience: 1 - 3 years
Required Banking Experience: 1 - 3 years


Job Description
To provide effective and efficient banking support services to customers before, during and after patronage.

Duties And Responsibilities:



  • Build and consolidate pleasant relationship with the Bank’s Corporate customers and maintain good disposition towards all customers.
  • Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
  • Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
  • Perform other duties as assigned by the Supervisor/Unit Head


Key Performance Indicators:



  • Arithmetical Accuracy and efficiency
  • Customer satisfaction levels
  • Error free posting/processing
  • Internal Control exceptions and Corporate Audit Reports
  • Timeliness of service delivery to customer requests
  • Timely and accurate transaction processing
  • Timely generation of reports and updates
  • Timely generation/remittance of regulatory returns


Minimum Education Qualifications:



  • A good first degree from a reputable university (Prefarably in Banking and Finance, Accounting, Economics or in other Social Science disciplines).


Post Graduate Qualifications:



  • Not Required.


Professional Qualifications:



  • Professional qualifications such as ACA, ACCA, ACIB, CFA, CISA is compulsory


Skills And Competencies:



  • Attention to Details.
  • Performance Under Pressure
  • Problem Solving
  • Independent Minded.
  • Interpersonal relationship
  • Multi Disciplinary disposition
  • Multi tasking disposition
  • Satisfactory Customer Service Disposition
  • Analytical and Investigation Skills
  • Auditing Skills
  • Accounting Skills
  • Banking Operations Skills
  • Fraud and Operational risk knowledge
  • Policy and Regulation interpretation and implementation.
  • Oral and written Communication Skills
  • Banking, Insurance, and financial services knowledge.
  • Extensive Working Knowledge of Microsoft word, Excel and power point, Intranet Mailing facility of the bank


Mode of Application: Follow this link to apply


Application Deadline 23rd Feb. 2014