Employer: First Freight Logistic Services Limited
Job Title: Customer Care Representatives
Division: Customer Care
Department: Customer Service
Reports To: Administrative Manager
Job Location: Lagos
We are fast growing Shipping and Logistics Company, committed to deliver a complete range of shipping services, designed to fit shipping requirements of all kinds. We are currently recruiting graduates for the above mentioned position

Scope of Responsibility

  • Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
  • Always follow designated scripts and converse with customers using an alert and positive tone.
  • Attracts potential customers by answering product and service questions; suggesting information about other services.
  • Become proficient with help desk software utilizing the receipt entry system.
  • Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
  • Maintain excellent communication with coworkers and supervisors.
  • Provide feedback and review of customer service processes
  • Maintain a high degree of competency in chat accuracy
  • Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
  • Ensures/provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.

  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities
  • Maintains customer records by updating account information.

Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses

Professional and Academic Qualifications;

  • A minimum of HND or its equivalent from a recognized tertiary institute
  • Professional qualifications from a recognized professional boards, will be added advantage

Working Experience;

  • Minimum of a year working experience
  • Telecommunication or customer care representative experience in a shipping company will be preferred

Minimum Required Skills:

  • Must be able to follow multiple processes accurately.
  • Must be an expert with live chat communication and reports
  • Excellent Interpersonal and Communication skills
  • Strong organizational and time management abilities
  • Good Leadership qualities and Decision making skills
  • Great attention to detail
  • Great Multi tasking skills
  • Competency in Computer skills
  • Able to work independently and as a team

How to Apply
Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to [email protected]

Application Deadline
: 8th January 2016