Urgently Needed Graduate Customer Care Representatives in a Shipping Company

Employer: First Freight Logistic Services Limited
Job Title: Customer Care Representatives
Division: Customer Care
Department: Customer Service
Reports To: Administrative Manager
Job Location: Lagos
We are fast growing Shipping and Logistics Company, committed to deliver a complete range of shipping services, designed to fit shipping requirements of all kinds. We are currently recruiting graduates for the above mentioned position

Scope of Responsibility

• Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
• Always follow designated scripts and converse with customers using an alert and positive tone.
• Attracts potential customers by answering product and service questions; suggesting information about other services.
• Become proficient with help desk software utilizing the receipt entry system.
• Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
• Maintain excellent communication with coworkers and supervisors.
• Provide feedback and review of customer service processes
• Maintain a high degree of competency in chat accuracy
• Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
• Ensures/provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Maintains customer records by updating account information.

Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses

Professional and Academic Qualifications;

• A minimum of HND or its equivalent from a recognized tertiary institute
• Professional qualifications from a recognized professional boards, will be added advantage

Working Experience;

• Minimum of a year working experience
• Telecommunication or customer care representative experience in a shipping company will be preferred

Minimum Required Skills:

• Must be able to follow multiple processes accurately.
• Must be an expert with live chat communication and reports
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Able to work independently and as a team

How to Apply
Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to [email protected]

Application Deadline: 8^th January 2016