Job Title: Ticketing and Reservation Officer
Locations: Abuja and Lagos
Status of Employment- Full Time Employment
Job Description / Responsibilities

  • We need candidates with experience in booking, ticketing, reservation and customer care services.
  • The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
  • The ticketing and reservation officer will be reporting to Operations manager.
  • Receives calls from online customers and dealing with customer related issues and queries
  • Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
  • Ensures effective and efficient intra and interpersonal communication with the customers
  • Educates and enlightens customer on the new and existing products of the company
  • Provides a simple income and expenditure of the company at the end of every month
  • Follows up on every prospects and pending transaction on a daily basis
  • Informs travel agents in other locations of space reserved or available
  • Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
  • Assigns specified space to customers and maintains computerized inventory of passenger space available.
  • Determines whether space is available on travel dates requested by customer.
  • Handles customer inquiries with the ability to convert inquiries into sale
  • Performs other job functions as it will be assigned by your supervisor.
  • Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
  • Prepares and forwards daily sales report to the account department at every close of business.
  • Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review


  • Problem- solving skills.
  • Good customer service skills
  • Interpersonal skills
  • Willingness to work with a strong drive.
  • Ability to multi task with a strong drive for result.
  • Good written and communication skills.
  • Must be able to handle pressure and work with less supervision.
  • Strong persuasion and negotiation skills
  • Very hospitable and courteous
  • Ability to handle customers’ grievances without loosing the customers.


  • Candidate must have 1-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.


  • Any application that does not meet this application method will automatically be disqualified.
  • Only successful candidates will be contacted.

How to Apply

Click here to apply online