Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
Digital Marketing & Internal Communications Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience8 years
  • LocationLagos
  • Job FieldICT / Computer Media / Advertising / Branding Sales / Marketing


Job Descriptions

  • Provide thought leadership, strategy and transformational insights to the strategic digital marketing function.
  • Develop, manage and drive the digital marketing agenda in the country.
  • Effectively manage digital marketing budgets to yield the most optimum ROI.
  • Manage and coordinate all the internal communications activities for the country, to ensure clarity and transparency
  • Responsible for consistency of country internal communications with regional / Group themes
  • Build profile of business and management team internally within the country, with a focus on ensuring employees at all levels have a clear understanding of strategy, business capabilities and achievements, thought leadership, management expertise, and community initiatives
  • Manage and co-ordinate all internet content, intranet sites and structure/design/issuing of internal e-newsletters
  • Manage and co-ordinate all social media communications
  • Responsible for online communications, social media channels management, campaigns and content strategy

Key Roles and Responsibilities
Strategy:

  • Drive digital marketing initiatives that will drive online acquisition, digital channel utilisation as well as brand awareness
  • Drive and manage Paid, Owned and Earned media across Online/Mobile
  • Drive the deployment of Always On Paid Media strategy
  • Ownership of the Group Internal Communications policy in country.
  • Lead and coordinate the internal communications strategies consistent with business strategy and directly supporting business operations and the achievement of business goals.

Business:

  • Work with CEO closely to address the CEO message & communication effectively across the Bank.
  • Work closely with the Group Brand and Marketing team to guide the strategic direction and leadership of internal and external corporate brand plans to ensure that the role of the corporate brand and values are fully understood.
  • Develop and manage end to end Digital Marketing campaigns working closely with the Retail Products, Digital banking and Agencies;
  • Understand and drive the deployment of Performance (CPA/CPL) model in Paid Media for Online Acquisition
  • Understand the levers and drive the and drive the performance of Owned Media properties and optimize to drive business KPIs
  • Understand and supervise SEO implementation and improvements to the site content, usability, design
  • Drive implementation and tracking of Social Media campaigns and drive fan base across platforms such as Facebook, LinkedIn and Twitter

Processes:

  • Ensure adherence to the desk operating instructions for the role
  • Follow best practices to allow for solutions that are in line with the Digital marketing and Internal communications strategies globally and partner with COEs to ensure end-to-end alignment is in place
  • Identify areas for process improvement and recommend areas to improve functional effectiveness and improve operational efficiencies

People and Talent:

  • Develop talent pool and transfer knowledge for future growth and continuity

Risk Management:

  • Demonstrate shift towards anticipation of risk
  • Active involvement in Risk Management, both reputational and operational to ensure they are proactively identified and mitigated and all issues are reported/escalated in a timely manner in line with Group and local policies and procedures
  • Work with the sub-regional Head of Corporate Affairs and Brand & Marketing to manage key projects and strategy changes that need to be communicated across the Bank.

Governance:

  • Manage digital marketing budget and internal communications budgets within limits, with a culture for cost management.
  • Accountable for digital marketing and internal communications governance to ensure consistency in implementation for both functions within the guidelines
  • Engage the full suite of internal communications tools when delivering key initiatives, from social media to the intranet to videos and mobile phones
  • Maintain a tight control on social media channels of all issues that have the potential to cause reputational damage to the Bank in-country. Manage crises and proactively deal with threats to the Bank’s reputation
  • Ensure compliance with the Bank’s social media and communications policies
  • Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank’s Corporate Affairs and Brand & Marketing teams

Regulatory & Business conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Internalize the Group’s values and code of conduct in and adhere with the highest standards of ethics, and compliance with relevant policies, processes and regulations.

Key Stakeholders
Internal:

  • Corporate Affairs, Brand & Marketing Team
  • Digital Channel Team
  • Product Management Team
  • Segment Management Team
  • Customer Service/Service Quality Teams
  • Business and Function Heads
  • Country CEO

External:

  • Digital Media Agency
  • Digital Creative Agency
  • CPA model agency
  • Analytics agency
  • Digital services agency
  • Publishers like Facebook, LinkedIn etc
  • Tools and product providers
  • Web Content Management agency
  • Media agencies
  • Online partners
  • Vendors and suppliers
  • Network with regional peers in the industry and other sectors

Other Responsibilities

  • Embed Here for good and Group’s brand and values in Corporate Affairs
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills
Key Behaviours:

  • Ability to work with senior management and be a trusted partner to the business
  • Influencing across of a culturally diverse team across functions and geographies without direct reporting line
  • Responsibility and perseverance
  • High standards of professional integrity and ability to meet deadlines
  • Excellent interpersonal skills
  • Ability to adapt to rapidly changing situations and to work in high pressure environments
  • Ability to stay on top of trends
  • Appetite for learning new ways of doing things and adopting new technologies

Functional:

  • At least 8 years experience in a communications related discipline
  • Relevant Tertiary qualifications, preferably with Masters degree and digital certifications
  • On and off line communications experience, including an interest and knowledge of new social media tools and techniques;
  • Previous experience with a digital and/or communications role (client or agency)
  • Deep Experience in managing SEM, SEM/PPC, Display & Affiliate marketing is a must;
  • Extensive experience in E2E marketing campaign management from research to implementation phase and ROI measurement;
  • Experience in using Digital Analytics and Media tracking tools (Omniture and Google Analytics) with strong understanding of technical aspects of Digital media performance & measurement

Talent, Skill and Knowledge:

  • Senior stakeholder influencing and engagement skills
  • Excellent communications, analytical, project-management, time-management and interpersonal skills
  • Strong attention to detail
  • Ability to mobilize teams
  • Experience building digital brands, ensuring strong linkage to the external brand position
  • Experience building collaborative relationships with other marketing and communication professionals along with the ability to participate in cross-functional projects
  • Open and honest team player
  • Creative thinker
  • Persuasive negotiator with excellent verbal and written communication skills
  • Excellent organisational skills, ability to prioritise and manage multitude of issues simultaneously
  • Significant experience of managing professionals over a geographically and culturally diverse region
  • Good at Excel, PowerPoint and other MS office programs.

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Senior Talent Acquisition Specialist

  • Job Type
  • QualificationBA/BSc/HND
  • LocationLagos
  • Job FieldHuman Resources / HR


Job Descriptions

  • Responsible for developing appropriate talent acquisition strategies, and managing the end-to-end talent acquisition process to deliver agreed targets for roles within assigned business areas, ensuring that the right candidates are recruited, at the right time, at the right price.
  • Partnering with the business, the role holder will provide both consultative and transactional talent acquisition support to deliver a comprehensive and value added service, covering the recruitment of all employed worker (internal and external) local and cross border hires and transfers, ensuring all talent acquisition activity is aligned to and effectively communicates the employer brand.

Key Roles and Responsibilities
Strategy (Customer experience and relationship management):

  • Provide strategic, consultative advice to senior business stakeholders, coaching them to take a future focused perspective to their talent acquisition needs
  • Translate business objectives and stakeholder needs into talent acquisition plans and approaches:
  • Partner with key stakeholders to align to global product, business and operational strategies / agenda
  • Develop and gain approval of the associated strategy, plan and business case
  • Fulfil the business’ hiring requirements (including graduate and management associate hiring targets), achieving time, cost, quality and governance KPIs.

Increase the profile of TA. Foster strong, credible relationships with internal and external stakeholders (including senior managers in the business, HR, candidates, suppliers, regulators) to achieve desired outcomes:

  • Deliver high levels of engagement and collective understanding
  • Increase stakeholder awareness of what TA offers and need in return
  • Manage change to facilitate local HR and business readiness for new product / process implementation

Business (Resource management):

  • Awareness and understanding of the wider business, economic and market environment in which the Group operates
  • Develop accurate demand forecasts for designated jurisdiction, and scenario plan
  • Achieve required cost savings, increasing direct sourcing throughout designated jurisdiction

Processes (Product Delivery):

  • Act as the 1st line of defence under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for TA risk. Ensure a full understanding of the risk and control environment in area of responsibility
  • Deliver disciplined adherence to all applicable regulatory requirements and internal policies, procedures, limits and other control requirements, ensuring:
    • Strategy is aligned with risk appetite, optimising the risk / return profile
    • Robust management controls, processes and reporting are in place
    • All material risks are identified, assessed, mitigated, monitored and reported (including emerging risks on the horizon)
    • All key risk control standards are adhered to, with relevant plans in place
    • Audits and peer reviews are appropriately managed and all applicable items are graded “acceptable” or “well controlled” (or the equivalent)

  • Accountable for delivery of the end-to-end talent acquisition and deployment process across the designated jurisdiction, including (but not limited to):
    • Business needs discussions; sourcing; selection; approvals and exceptions; package construction and offer negotiation; contract production; signing and issuing relevant documentation; staff screening; employee ID creation; devising and implementing pre-joining strategies to keep candidates warm; effective on-boarding of new employees; and
    • Executing international talent deployment activities (as applicable) including: (i) policy selection (ii) managing move planning and approvals (iii) supporting the Operations team in managing exceptions requests (iv) ensuring timely: signing and issuance of assignment documentation, and initiation of relocation services (v) end of assignment planning, working with key stakeholders to plan and make on-assignment and end of assignment decisions, and implement them accordingly (in line with planned business or talent development strategy and/or succession plans, as applicable)

  • Establish clear diversity hiring plans across designated jurisdiction, ensuring achievement of local priorities / requirements (e.g. localisation requirements)
  • Thoroughly embed the Group’s selection products and processes. Participate in attraction and selection activities / events as required
  • Deliver full compliance to the brand governance process and ensure the brand and value proposition are fully embedded in key touch points
  • Ensure readiness for, and full implementation of, new products and processes
  • Accountable for the accuracy, completeness and integrity of data held within talent acquisition systems for designated jurisdiction

Risk Management:

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
  • Ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
  • Ensure exemplary team, hiring manager and supplier compliance to controls and standards including (but not limited to): search firm / agency engagement; approvals and exceptions processes; offers; staff screening; immigration etc.
  • Review and address any non-compliant activity, managing exceptions, challenging behaviours, driving cultural change and implementing consequences
  • Use data and factual evidence to drive and underpin day-to-day management actions and decision-making (including driving compliance, identifying opportunities for improvements and driving for gap resolutions)
  • Deliver management reports (including status reports) on time, and to the required quality

Governance:

  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Line Managers
  • HRBPs
  • Performance, Reward and Benefits Delivery
  • Hiring Managers
  • Background Screening Vendors

Other Responsibilities

  • Embed Here for good and Group’s brand and values in Nigeria
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills
Essential:

  • Proven recruitment experience (in-house or search firm) of retained search and selection, or contingency and multi channel recruitment, with a successful track record in effective job filling within a complex recruitment model / environment
  • Ability to conduct a Market Mapping exercise end - to - end unsupervised
  • Able to deal with high recruitment volumes as well as more specialist vacancies, managing multiple vacancies at any time across a variety of disciplines
  • Understanding and some experience of developing sourcing strategies and managing multiple recruitment channels to deliver recruitment targets within budget. Some experience of managing / working with PSLs and non-PSLs and good knowledge of the market place, competitors and best practice
  • Consulting / diagnostic skills (e.g. probing to identify underlying needs, effective questioning to provoke broader thinking about resource requirements, capability gaps etc)
  • Sound communication and influencing skills, enabling the role holder to network effectively, establish credibility quickly, build sustainable relationships, relate to candidates and hiring managers, push back on hiring managers / agencies and effectively sell Standard Chartered Bank to individuals
  • Ability to deal with conflict, and remain positive when under pressure
  • Customer-focused approach
  • Sound reasoning skills and the ability to screen and interview applicants while making sound judgments on suitability for the role / organization
  • Track record of working in a very organized way, multi-tasking, prioritising, managing data, and setting and achieving deadlines (both short and medium term)
  • Experience of analysing recruitment management information and using this to identify and initiate improvements
  • Knowledge of / exposure to relevant employment legislation (e.g. data protection)

Desirable:

  • Proven track record as an effective manager of a small sized team, coaching, managing and engaging the team to deliver high performance
  • Knowledge of HR databases (e.g. PeopleSoft)
  • Experience in an international professional services / banking environment
  • Proven experience in working in a complex matrix, with a broad base of cultures, dealing with demanding and fast-paced client groups


Apply here