Customer Service Representatives

Responsibilities:


  • Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
  • Resolve customer complaints via phone, email, or social media.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.



Job Requirements
OND and HND/BSc holders only

Compensation:


Full-time salary negotiable based on experience, and equity compensation plan.
HOW TO APPLY
Interested and Qualified applicant should forward detailed cv to: [email protected] or text name, location, age, qualification and phone number to: 08180684105