Customer Service Clerk

RESPONSIBILITIES
* Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
* Greets and provides specialized services to customers.
* Performs transactions quickly, efficiently and professionally.
Provides the following representative services:
* Takes and places customer special orders, as required.
* Computes cost and takes required deposit.
* Places orders promptly and follows up regularly with applicable Buyer/Vendor.
* Advises customer of delivery and updates status of order, as necessary.
* Monitors status of rain checks issued to customers. Tracks orders and delivery.
* Advises customers of receipt of merchandise and arranges for pickup/delivery. Adjusts selling price and computes necessary accounting documentation.
* Provides applications and basic program information. Assists customers with questions regarding their accounts, such as available balances, credit limits, etc.
* Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result.
* Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter.
* Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to VG dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible.
* Communicates information to customers knowledgeably and legibly.
* Follows up on commitments, and handles all details necessary to successfully complete the sales encounter.
* Thanks customers for their patronage.
* Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc.
* As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, layaway, gift certificate, etc.) in an accurate and procedurally correct manner.
* Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
* Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
* Performs other related duties as assigned


QUALIFICATION
* 1 year experience in customer care service
* HND or BSc


HOW TO APPLY
Qualified applicant should forward an application with cv to [email protected]
Shortlisted applicant will be contacted