Customer Representatives/ Graduate Trainee
Ref no ;- CRM/2014/EG/007
Customer Relations Manager
Emerald Global Nigeria Ltd Lagos.
Industry ;- FMCG
Specialization ;- Customer Service
Minimum Qualification ;- HND
Required Experience ;- 1 - 2 years
Job Description:
* Provide CRM support to clients
* Maintain call logs for all requests/complaints/observations
* Prepare daily reports of complaints received, complaints resolved and pending complaints as
per the decided
* Have good communication skills, be presentable
* Be familiar with CRM functionality
* Have at least one year experience in CRM
Requirements:
Ø Ability to coordinate the day-to-day running of the entire branch.
Ø Plan and execute CR campaigns aimed at winning potential customers, while maintaining old ones.
Ø Design strategies for creating new markets for the company’s products and services.
Ø Aggressively expand the company’s market by employing and pursuing those new strategies.
Ø Ability to work long hours and with little or no supervision.
Ø Ability to interface with customers cheerfully, resolving every issue presented.
Ø Must be computer literate.
Method of Application
Applicant should forward their resume/ cover letter to email specifying the position applying for >> [email protected]
Excellence is the gradual result of always striving to do better.
people are like rubber bands, they must be stretched to be effective.
Great mind have purposes; Others have wishes
people stop growing when the price gets too high
Growth comes from daily discipline .
Accept your personal worth .
Give as much as you can.
Conduct yourself like the person you want to become.
compare your values to your practices daily
progress always involves risks
organization determines the potential of a company
organization determines the potential of a company
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