Customer Care Representative

An indigenous Firm in Ilupeju needs the service of a customer service in their reputable organization. The following are the requirements:

•Provides general information about the organisation.
•Collects personal information from customers like addresses and phone numbers and processes their payments in a confidential and secure manner.
•Memorizes and uses a call script when conversing with customers.
•Ensures call recording devices are engaged and informs customers that calls may be recorded.
•Handles both cancellations and renewals.
•Encourages customers to purchase additional merchandise or upgrade services.
•Contacts customers to let them know about sales or special promotions.
•Resolves any customer complaints and recognizes when complaints need to be escalated to management.
•Handles product recalls and recommends solutions to customers when products malfunction.

Required Knowledge, Skills and Abilities
•Possesses superior verbal and written communication skills.
•Exhibits proficiency with email communications, website navigation and effective marketing through social media.
•Demonstrates extensive knowledge of all products and services offered by the company.
•Displays strong math skills as well as the ability to satisfactorily appease dissatisfied customers.

EDUCATION AND EXPERIENCE
OND graduate is required
Resides within Ilupeju, Ikeja, Oshodi and Environs
MODE OF APPLICATION
Interested candidates should forward their CV to [email protected]