This is a newly established company in Lagos state into re branding and packaging of goods and services currently recruiting into the customer care unit needed a passionate and focus Nigerian to occupy the position in the company,,,,,
Below are responsibilities.......
RESPONSIBILITIES
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Organize workflow to meet customer time frames.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Maintain customer databases.
Manage administration.
Provide help for customer who is making high value purchase or buying online and wants to make esquires before parting away with their money.
Handling and resolves complaints.
Escalate inquiries.
Creating reports of the company activities.
Attending to customers’ inquiries and complaints.
Distribution of policy statements of account to policyholders
Updating customers’ information on the system.
Reconciliation of policy accounts.
Issuance of tax rebate certificates on demand.
Providing letters on request to customers about inquiries on their policies.
Keeping a daily log of customer activities
Periodic preparation and submission of reports on activities to Group Head Customer Services Group
Providing information to prospective clients about various products.
Key Performance Indicators:
Improved Retail Business Income
Increase in Number of Policies per customer.
STRENGTH OF CUSTOMER CARE OFFICER
*Customer Relationship Management and Excellent office administration skills.
* Excellent interpersonal and communication skills.
* Expert knowledge of regulations such as data protection, strong organizational skills and give details
* Excellent written communication and documentation skills with strong analytical skills.
EDUCATION AND REQUIREMENTS
Minimum of OND in any related discipline
Knowledge of Project Management and Public Relations.
Minimum of 1-2 years work experience.
Basic computer knowledge.
Good written and oral communication skills with proven ability to create grammatically correct responses.
Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service.
Knowledge of customer service principles and practices, ability to multitask.
Proficiency in the use of Microsoft Office Application with particular strength in Microsoft Word, Excel and Internet Explorer.
Excellent Communication skill with a can-do attitude
Ability to work with little or no supervision
Good team player and a “Quality Service” professional and possess great persuasion skill.
Persistent and supportive attitude.
Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization.
Ability to relate with customers and handle telemarketing.
Sound knowledge of telephone etiquette and excellent listening skills.
Team working skills and the ability to work well in a team.
Excellent customer service skills and ability to handle customer complaints.
Organizational skills.
Interested in customer service activities.
METHOD OF APPLICATION
Application closes on 30th APRIL,2015.Interested candidate should forward CV to [email protected].