Topic: Field Support Engineer – System/Network

Job Title: Field Support Engineer – System/Network
Reports To Director
Responsible for Engineer responsible for the technical support of both data and voice network, ensuring effective delivery of the service and contribute to ongoing development of avoice and data services within businesses, making sure best value is maintained.

The engineer will be jointly responsible for looking after all ICT projects & purchase ICT hardware & software. Provide a responsive 1st-3rd line technical support service to end users network infrastructure. You will be part of a very forward-thinking company who has a lot to offer anyone who joins. The company will be looking to offer you training, which will help to increase your technical skill set as you progress through the role.

The ideal engineer will possess a proven track record working with Windows 2000, Windows 2003 Server, Active Directory, Exchange 2000, Exchange 2003, Exchange 2007, and Cisco Routers & Switches. Certifications such as MCP, MCSE, CCNA, CCNP will be of an advantage.

Engineer will be working on escalations as well as multiple new project roll outs such as implementing

Engineer is required to be up to date on IT technology, so all engineers would be required to attend regular training course. Keen interest in taking further technical course organized by the company should be a MUST.

Key Tasks

The scope and focus of activities of the Support/Network Engineer will be clarified through regular goal setting meetings with the Director and other Management team.

The following specific responsibilities must be carried out:

- To communicate with customers demonstrating a high level of professionalism.
- To provide Consultancy on a range of Network Infrastructure and technical issues to customers.
- To attempt resolution or escalate to specialist team.
- To work to standard operating procedures and instructions and to agreed targets and objectives.
- To support colleagues in the execution of their day to day duties.
- To have an excellent customer service skills.
- Manage medium to projects from conception through to delivery, being accountable for your element of work.
- Responsible for the day-to-day Network Infrastructure Support.
- Understanding of network technologies and protocols TCP/IP, LAN/WAN, routing & switching, ISDN and Firewalls.
- Design, develop and install the network infrastructure for high profile client.
- Work as part of a design/delivery team on projects with solution architects and design teams to implement the network element of new solutions.
- Network Presales Consultant and Network Design Consultant.
- Evaluate clients Network Infrastructure and prepare summary or detailed report as requested.

Person specification (essential requirement)

- Must pass criminal history.
- Talent for effectively interacting with individuals at all levels.
- Ability to work within a fast-paced and constantly changing environment.
- Self motivated to work independently or within team.
- Flexibility to work unpredictable hours to match business needs.
- Ability to effectively work with various technologies.
- Ability to build and motivate a team.
- Ability to deliver and manage change projects.
- Ability to manage large project.

Ideally the candidate will also possess:

- A good sense of humor as well as good judgment in displaying it.
- A true professional possessing the highest ethical and moral standards.
- Proven ability to achieve goals;

The ideal candidate will be enthusiastic, keen willingness to learn new technologies and advance upon their qualifications, quick thinking and can handle pressure as well as come in and hit the ground running.

In-depth knowledge of Network and Telecommunication systems with a proven track record in configuration and support of network architecture. So a good Cisco knowledge (ideally, you certified to Microsoft, Cisco, Juniper and Extreme), along with good LAN, switching, MPLS and firewall knowledge would be advantageous.

Knowledge and Skills

- Windows 2000,XP, Vista & 2003, Windows Server 2003/ 2003 Server, Microsoft Exchange, Microsoft Active Directory,
- VPN Software, Internet, DNS, DHCP, Firewalls, Switches and Routers.
- Networking cabling and switches knowledge.
- Technical knowledge of TCP/IP components and services
- 3 to 5 year’s progressively responsible experience in IT Network support.
- Excellent verbal and written communication skills.
- Exceptional organizational skills.
- Good communication with excellent customer service skill.
- Able to communicate complex technical issues, with good presentation skills.
- Excellent organization, communication and problem solving skills.
- Self-motivated and adaptable to be able to work with no supervision.
- Good interpersonal skills.

Product Knowledge (an advantage)

Routers
Switches
Network Management
VPN
SSLVPN
Web Security
Data Protection
Firewall
Application Accelerator
Identity, Policy and Control
VOIP

Manufacturer Knowledge (an advantage)

Juniper
Extreme
Cisco
Entrust
Cryptocard
RSA
Infoblox
Blue Coat
EMC Backup
Citrix
Symantec
VM Ware
WebMarshal
Windows
Aruba
Checkpoint


Other



SALARY: Annual salary based on qualifications and experience; competitive benefits package.

If you meet up with the requirement above, do send a detail CV to [email protected]

TIS POSITION WAS CLOSED ON THE 7/01/2010. SO STOP WHATEVER APLICATION. PLEASE.